Refund and Cancellation Policy

Last updated: 19.06.2026

This policy explains how cancellations, transfers and refunds are handled for services purchased from Beauty for Ashes.

Nothing in this policy affects your statutory consumer rights.

1. About us

Beauty for Ashes is operated by:

Legal business name: Beauty for Ashes
Trading name: Beauty for Ashes
Website: https://beauty4ashes.co.uk
Email: enquiries@beautyforashess.co.uk
Telephone: 07368 672297
Address: 21–23 Station Road, Knowle, Solihull, B93 0HL

2. Online purchases and your cancellation rights

Where you purchase a service, membership or programme online or at a distance, you may have a legal right to cancel within 14 days of entering into the contract.

To exercise this right, you must notify us clearly by email at:

enquiries@beautyforashess.co.uk

Your cancellation request should include:

• Your full name
• Your email address
• The service or programme purchased
• Your order or booking reference
• The date of purchase

Different rules may apply once a service has started, digital content has been accessed or a treatment has been delivered, as explained below.

3. Early access and services beginning within 14 days

You may ask us to begin providing a consultation, programme, membership or other service before the end of the 14-day cancellation period.

By requesting early performance, you acknowledge that:

• If you later cancel within the 14-day period, we may deduct a reasonable amount for the services already delivered.
• If the service has been fully completed, you may lose the right to cancel once you have agreed that it should begin immediately and acknowledged this consequence.

Any refund will be calculated fairly according to the work, access, appointments or resources already provided.

4. Online memberships

Membership payments are charged monthly unless otherwise stated at checkout.

You may cancel your membership at any time through your account or by contacting us.

Cancellation will normally take effect at the end of the current paid billing period. You will continue to have access until that period ends.

Unless required by law:

• Part-used membership periods are not refunded.
• Unused platform access does not automatically qualify for a refund.
• Failing to log in or use membership resources does not cancel the subscription.
• You are responsible for cancelling before the next renewal payment is taken.

If a payment is taken after a valid cancellation request was received, please contact us so that we can investigate.

5. Digital programmes and downloadable content

Digital programmes may include:

• Video lessons
• Workbooks
• Downloadable guides
• Templates
• Trackers
• Recorded sessions
• Member resources
• Other online materials

Where immediate access is provided, you may be asked to confirm that:

• You want access to begin immediately; and
• You understand that you may lose your 14-day cancellation right once access or downloading begins.

After digital content has been accessed, streamed or downloaded, refunds will not normally be provided unless:

• The content is faulty;
• It is materially different from its description;
• It cannot be accessed because of a fault within our control; or
• A refund is otherwise required by law.

A change of mind, lack of time or failure to complete the programme will not normally qualify for a refund after access has begun.

6. Group programmes

For structured group programmes, including the STRONG Midlife Reset:

• Your place is confirmed once the required payment has been received.
• Cancellation rights for online purchases apply as described above.
• After the programme has started, refunds are not normally available except where required by law.
• Missed group sessions are not refundable.
• Where recordings are provided, access to the recording may replace attendance at the live session.
• Your place may not be transferred to another person without our written agreement.

If payment is made by instalments, cancelling your attendance after the programme begins does not automatically cancel the remaining agreed instalments.

Any exceptional request will be considered individually but is not guaranteed.

7. VIP programmes

The VIP programme may include a combination of:

• Online programme access
• Private consultations
• Clinical or wellbeing assessments
• Blood testing
• Bio-cellular testing
• Supplements
• Skincare products
• In-clinic treatments
• Progress reviews
• Priority support

Because the VIP programme contains several different components, any refund will depend on what has already been provided, booked, ordered or reserved.

Once the programme has begun, we may deduct the reasonable value of:

• Consultations already delivered
• Tests ordered or completed
• Laboratory fees
• Supplements or skincare products supplied or ordered specifically for you
• Digital content already accessed
• Treatments already delivered
• Appointment time reserved
• Administrative or programme work already completed

Personalised, opened or supplied health, skincare and hygiene products cannot normally be returned unless they are faulty or supplied incorrectly.

Clinical treatments are subject to consultation, informed consent and suitability. A particular treatment is not guaranteed merely because it was listed as a potential option within the programme.

If a proposed treatment is not clinically suitable, Beauty for Ashes may offer an appropriate alternative within the programme where possible. This does not automatically entitle the customer to a full programme refund.

8. Consultations and in-clinic appointments

Appointments may include:

• Skin confidence consultations
• Aesthetic consultations
• Midlife wellbeing consultations
• Menopause or perimenopause support
• Healthy-ageing consultations
• Treatment appointments
• Clinical reviews

Cancelling or rescheduling

Please give at least [24/48] hours’ notice if you need to cancel or reschedule an appointment.

Where sufficient notice is provided, we may:

• Reschedule the appointment; or
• Apply the payment as credit towards a future appointment.

Where less than 48 hours’ notice is given:

• The booking fee or appointment payment may be retained.
• A new payment may be required before another appointment is booked.

Missed appointments

If you do not attend and have not contacted us:

• The appointment will be treated as used.
• No refund will normally be provided.
• Full payment may be required before another appointment is arranged.

Late arrival

If you arrive late, the appointment may need to be shortened to avoid affecting other clients.

The full appointment fee may still apply.

If the remaining time is insufficient to provide the service safely or properly, the appointment may need to be rescheduled and treated as a late cancellation.

9. Treatments and treatment courses

Payments for completed treatments are not refundable simply because the client changes their mind or expected a different subjective outcome.

Treatment results vary between individuals and cannot be guaranteed.

Refunds or corrective options may be considered where:

• A service was not provided with reasonable care and skill;
• The treatment delivered was materially different from the agreed service;
• A product or service was faulty; or
• A refund is required under consumer law.

Prepaid treatment courses and packages:

• Are valid for the period stated at purchase;
• Are for the named client only unless agreed otherwise;
• Cannot normally be exchanged for cash after treatment has started; and
• May be refunded only for the unused balance where required by law or agreed by Beauty for Ashes.

Where a treatment cannot proceed for clinical or safety reasons, we may offer:

• An alternative suitable service;
• Account credit; or
• A refund for the undelivered treatment element.

10. Workshops and public events

For workshops and events organised directly by Beauty for Ashes:

Customer cancellation

Unless otherwise stated on the booking page:

• Cancellations received at least 14 days before the event may be transferred to another available event or refunded.
• Cancellations received fewer than 14 days before the event are not normally refundable.
• A ticket may be transferred to another attendee with prior written notice.
• Non-attendance does not qualify for a refund.

Where digital materials or recordings are included and have already been accessed, their reasonable value may be deducted from any refund.

Event cancellation by Beauty for Ashes

If we cancel an event and cannot offer a suitable alternative date, you will receive a refund of the amount paid to Beauty for Ashes.

We are not responsible for unrelated travel, accommodation, childcare or other personal expenses unless the law requires otherwise.

11. Speaking engagements and corporate services

Speaking engagements, corporate workshops and organisation-specific services are governed by the agreed proposal, booking confirmation or contract.

Unless otherwise agreed in writing:

• A booking is confirmed when the deposit has been paid.
• Deposits are applied towards preparation, administration and reserving the agreed date.
• The remaining balance must be paid by the date shown on the invoice.
• Client cancellation may result in the deposit being retained.
• Additional cancellation charges may apply where preparation has begun or the date cannot reasonably be resold.

Any cancellation schedule stated in the signed proposal or contract will take priority over this general policy.

Reasonable costs already committed to third parties, including travel, accommodation, venue or production expenses, may remain payable.

12. Physical products

Where physical products are sold separately through the website, you may normally notify us within 14 days of receiving them if you wish to cancel your online purchase.

Products must be returned:

• Unused;
• Unopened;
• In their original condition; and
• In their original packaging.

For hygiene and safety reasons, opened or unsealed skincare, cosmetic, supplement, personal-care or sanitary products cannot normally be returned unless they are faulty.

Personalised products and products ordered specifically for an individual may also be excluded from change-of-mind returns.

You are responsible for return postage unless the product is faulty, damaged or supplied incorrectly.

We recommend using a tracked service because responsibility for the parcel remains with you until it reaches us.

Contact us before returning any product. Do not send items to a clinic, manufacturer or other address without receiving return instructions.

13. Faulty, damaged or incorrect products

Please contact us as soon as reasonably possible if a physical product arrives:

• Damaged;
• Faulty;
• Incomplete; or
• Different from what was ordered.

We may request photographs or other reasonable evidence before arranging a replacement or refund.

Where the issue is confirmed, we will provide an appropriate remedy in line with your statutory rights.

14. Gift vouchers

Gift vouchers:

• May be used only for eligible Beauty for Ashes services;
• Cannot normally be exchanged for cash;
• Must be used before the stated expiry date;
• Cannot be replaced if lost or used without permission, unless required by law; and
• Remain subject to consultation and clinical suitability where used towards treatment.

Where a service is unsuitable, the voucher may be used towards another eligible service rather than refunded in cash.

15. Refund processing

Where a refund is approved, it will normally be made:

• To the original payment method;
• Without undue delay; and
• Within 14 days of the refund becoming due.

Banking and payment-provider processing times are outside our control.

If you have received confirmation that a refund has been issued but it has not appeared, please first check with your bank or payment provider.

You may then contact us at:

enquiries@beautyforashess.co.uk

16. Klarna and other finance providers

Where payment is made through Klarna or another finance provider:

• The finance provider’s separate terms also apply.
• Approved refunds will normally be sent back through the original payment arrangement.
• You should continue making required payments until the finance provider confirms that the agreement or payment schedule has been adjusted.
• Beauty for Ashes cannot directly amend the finance provider’s processing times or credit decisions.

17. Changes made by Beauty for Ashes

We may occasionally need to change:

• A session date;
• A practitioner;
• A treatment option;
• Programme content;
• A venue;
• A workshop format; or
• The method of delivery.

Where the overall service remains substantially equivalent, this will not normally create an automatic right to a refund.

If we make a material change and cannot offer a reasonable alternative, we will discuss an appropriate transfer, credit or refund for the affected part of the service.

18. Exceptional circumstances

We understand that serious illness, bereavement or other exceptional circumstances may arise.

Requests outside this policy may be considered individually and may require supporting information.

Any discretionary transfer, credit or refund:

• Is not guaranteed;
• Does not create an ongoing entitlement; and
• Does not change the terms applying to other bookings.

19. Chargebacks and payment disputes

Please contact Beauty for Ashes before raising a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Submitting a chargeback does not remove payment obligations where a service has been properly delivered or where a valid cancellation charge applies.

We reserve the right to provide booking, access, attendance and communication records to the relevant payment provider when responding to a dispute.

20. Contact us

For cancellation, transfer or refund requests, contact:

Beauty for Ashes
Email: enquiries@beautyforashess.co.uk
Telephone: 07368 672297
Address: 21–23 Station Road, Knowle, Solihull B93 0HL

Please include your name, booking or order reference and the service purchased.